Refund & Cancellation Policy

1. Cancellation Policy

Because Lovelit generates your personalized PDF letter instantly upon payment, orders cannot be cancelled once processed.

2. Refund Policy

We offer refunds only in the following cases:

• If you were charged but the PDF was not generated due to a technical error.
• If the payment was deducted twice for the same order.

Refund requests must be made within 7 days of purchase. Approved refunds will be processed within 5-7 business days to the original payment method.